FAQs

What do I do if I get an error?

  1. Go to the API Reference pages.
  2. Click Try it to test the request and review your code.
  3. If you continue to get an error, contact us at support@starshipit.com.

Does your API support XML?

No, we currently don’t support XML. We recommend transferring your data to JSON as we support this.

When I use the rates API endpoint, I’m not able to see any rates returned. Why is this?

Please check that your Starshipit account has at least one courier with rates enabled.

Do you have any test courier credentials?

No, however you should be able to create a test account with Sendle and/or Fastway for testing. Alternatively, you can use our Plain Label service.

Do you have a partnership programme?

No, but we do have a referral programme.